At one of China’s leading financial and insurance companies, contributed to the digital transformation of property and casualty insurance, leading user experience design and brand redesign across complex systems on multiple platforms.

Over the past three years, worked extensively on reshaping insurance through AI, collaborating with business and technology teams to translate AI capabilities into product solutions spanning customer service, sales, operations, and management. Developed customer-facing AI insurance assistants, automated sales and service capabilities for agents, and AI product innovations in agricultural insurance and risk management, driving continued business improvement.

At one of China’s leading financial and insurance companies, contributed to the digital transformation of property and casualty insurance, leading user experience design and brand redesign across complex systems on multiple platforms.

Over the past three years, worked extensively on reshaping insurance through AI, collaborating with business and technology teams to translate AI capabilities into product solutions spanning customer service, sales, operations, and management. Developed customer-facing AI insurance assistants, automated sales and service capabilities for agents, and AI product innovations in agricultural insurance and risk management, driving continued business improvement.

At China’s first internet-only bank under Tencent Group, designed the banking app’s interaction experience, creating an innovative, integrated experience across transfers, wealth management, credit cards, and accounts from a mobile user’s perspective. Transformed complex banking services into intuitive mobile workflows, using contextual guidance and approachable design to make financial services easier to understand and use.

Designed the QQ Browser 5.0 mobile revamp, leading the team in exploring its evolution from a browsing utility into a content distribution platform and redesigning its interaction experience. Collaborated with the team to deliver a new version that achieved the leading market share in China’s browser market.

Designed the interaction experience for the Taobao mobile app, contributing to standardized mobile shopping flows spanning the homepage, search, product details, and payment. Defined mobile shopping experience standards and helped Taobao’s mobile app reach a record 30 million daily active users in 2014.